Terms, Conditions and Privacy Policy

Last updated: 15th July 2025

Introduction

Planeguard Aircraft Detailing is a trading name of Planeguard Ltd, a company registered in England and Wales with Company Number: 16587914. 

In these Terms & Conditions, “we,” “our,” and “us” refer to Planeguard Aircraft Detailing, a trading name of Planeguard Ltd, the service provider. “You,” “your,” and “client” refer to the individual, business, or entity requesting or receiving our services. By booking with us, you agree to the terms outlined below.

Before Your Appointment

To ensure that we carry out a thorough and careful clean/detail, we kindly ask that you remove all valuables and sensitive items from your aircraft prior to our arrival. This includes any personal effects or loose components that may interfere with our work. Please also ensure that your aircraft is of a mechanically sound condition as we may refuse to carry out works where there is a risk to legal liability or a hazard to health & safety. 

We will ensure to take pictures of both interior and exterior (whatever is applicable from your service request) of your aircraft prior to commencing work.

Quality & Satisfaction

We take pride in our work and want every client to feel confident in the service delivered. At the end of your appointment, we will invite you to inspect the cleanliness of the aircraft. If anything does not meet your expectations, please let us know immediately while we are still on site and we will do our best to resolve it there and then.

If you choose not to inspect the aircraft while we are still on-site, we cannot be held liable for any concerns raised after we have left. Post-appointment revisions or corrections are at the discretion of Planeguard Ltd and may incur an additional call out fee.

After we leave, we may not be able to guarantee a follow-up visit, so it is important to raise any concerns immediately. We will take photos of the interior and exterior of your aircraft (whatever is applicable from your service request) both before we carry out work and after we have finished. We will send you a copy of these photos and we will keep a copy for our records. Entering into a service with us means you have given us permission to take such photos and collect this relevant data. We will treat this with the upmost confidence and in line with GDPR legislation. Please see "Your data & privacy" terms below for further clarification.

Refunds & Revisit Policy

Once the service is complete, we are unable to offer refunds as we have invested time, materials, travel, and labour. For a small family run business this can be costly and therefore we ask that you familiarise yourself with all of the policies on this page before carrying out works with us. However, if an issue arises that does not meet our standards for a successful visit and where it is deemed to be our fault or something we have failed to adequately address, we will revisit you at our expense at a time that is most suitable for both the client and us. We will communicate this with you to ensure we minimise inconvenience. We will only consider situations of this nature on a case-by-case basis.

If a revisit is agreed and the client fails to attend or be present for the follow-up cleanliness inspection, the terms under "Quality & Satisfaction" will apply.

Delays & Compensation

While we always aim to arrive on time, delays may occasionally occur due to weather, traffic, or other unforeseen circumstances. Being a business based in Central London, there are road closures and traffic that sometimes cannot be accounted for. In the unfortunate event that we are late, we will offer you one choice of the following, only if it is requested by the client:

• If we are 15 to 30 minutes late to your appointment: We will offer you a refund of 25% of booking value. Cancellation on the clients part at this stage will result in no refund.

• If we are more than 30 minutes late to your appointment: We will offer you a refund of 50% of the booking value. Cancellation on the clients part at this stage will result in no refund.

• If we are more than 1 hour late to your appointment: We will cancel the agreed service and offer a refund of 100% of the booking value or free rescheduling of your booking at a time that suits you.

Cancellations & Reschedules

We understand that schedules can change. We also appreciate that the aviation industry is fast moving. To keep things fair for both clients and us, the following will apply:

• If you cancel your scheduled booking more than 24 hours in advance: You will be issued with a 100% refund.

• If you cancel your scheduled booking within the 24 hour window: You will issued with a 30% refund.

• If you cancel your scheduled booking within the 3 hour window: You will not be issued a refund.

• If you fail to give us access to your aircraft at the time of your appointment: You will not be issued a refund.

• If your aircraft is not of a mechanically sound condition so as to the point it poses a health and safety or legal liability risk: You will not be issued a refund.
  
  

We are more than happy to reschedule your service for free provided you give us 24 hours notice. If you give us notice within 24 hours up to 3 hours before your scheduled booking, you will incur a £10 administration fee. If you give us less than 3 hours notice to the time of your scheduled service appointment, this will be treated as a late cancellation and we will be unable to issue you a refund.

Liability

While we treat every aircraft with the utmost care, Planeguard Ltd cannot be held responsible for damage resulting from existing defects or fragile fittings. Any concerns will be assessed individually and handled with transparency and professionalism. 

Please note that as we are an aircraft detailing business, we do not hold a Part 145 certification from the Civil Aviation Authority. This means we are legally unable to advise on any mechanical defects or certify the airworthiness of your aircraft. Ensuring the safety and security of your aircraft falls outside the scopes of our cleaning and detailing services and therefore it is solely the responsibility of the client/owner/operator of the aircraft to conduct airworthiness checks. If there is damage to your aircraft at the time of us arriving to carry out work and will hinder us, we may refuse to carry out your scheduled service and charge you the full price. Alternatively, if there is any visible damage that comes to our attention, we will inform you of this prior to commencing works and will exercise our duty of care. In the event that we refuse to carry out works, terms from "Before your appointment" and "Cancellations & Reschedules" will apply.

Booking Confirmation & Payments

All bookings will be confirmed via email. Please ensure to check your junk/spam folder if you have not received our email. If you have not received a confirmation email within 12 hours of booking, please contact us immediately so that we are able to rectify this. Once the scheduled services are complete and approved by the client, we will issue an invoice. Payment is due immediately upon receipt of this. Failure to pay within a reasonable time will incur extra charges. If we are unable to make contact with you, or there is a breakdown in communication on your end, we may instruct solicitors and the courts to recover the debt.

Free Trials

Occasionally, we offer limited-time free trials. These will cover either our "Premier Exterior Care" or "Premier Interior Revival" service; unless we state otherwise. Any additional services requested will be quoted and agreed with the client before work begins. This is not in conjunction with our current offer for "Free First Aircraft Detail & Second Discounted if Booked Together."

Your Data & Privacy

In line with the General Data Protection Regulations, we collect basic personal information through our website (name, contact details, payment info) solely to process bookings and improve your experience. This data is stored securely only for the duration of your booking and will never be sold or misused. We do not store payment methods once payment is made in order to protect your privacy. Please contact us via email at: info@planeguard.co.uk if you wish to seek further information on this.

Our systems are hosted through secure platforms and meet compliance regulations. We may contact you occasionally to offer service updates, booking reminders, or feedback requests. You can withdraw your consent to receive these emails at any time to info@planeguard.co.uk 

All photos and materials used on our website are owned solely by Planeguard Ltd and authorised collaborators. Use of our images, text or other information on a third party website is not endorsed by us and we therefore do not authorise any such action to be taken.

Modern Slavery Statement

Planeguard Aircraft Detailing Ltd supports the principles of the UK Modern Slavery Act 2015. We do not engage in, support, or benefit from any form of forced labour, human trafficking, or exploitation in our business or supply chain. We are committed to fair treatment and responsible practices at every level.

Please ensure you read and understand our Terms & Conditions and Privacy Policy prior to engaging our services. By proceeding with a booking, you acknowledge acceptance of these terms. We cannot be held responsible for any misunderstandings arising from information clearly stated in our policies. We may make considerations on the agreed terms, conditions and privacy policy at our sole discretion, agreed with the client beforehand.

If you have any questions regarding our terms, conditions and privacy policy, contact us at info@planeguard.co.uk — we aim to respond within 2 working days for all non-urgent queries.

We use products and techniques that meet the safety and performance standards set by the following aviation authorities and aircraft manufacturers: